Shipping and Return Policy
Shipping Policy:
1. Order Processing:
- We strive to process and ship all orders within 1-2 business days after the order has been placed.
- Please note that order processing time may be longer during peak seasons or due to unforeseen circumstances.
2. Shipping Methods and Costs:
- Shipping costs are calculated based on the destination, weight, and dimensions of the package.
- The available shipping options and their corresponding costs will be displayed during the checkout process.
3. Shipping Confirmation and Tracking:
- Once your order has been shipped, we will send you a shipping confirmation email with the tracking information.
- You can use the provided tracking number to monitor the progress of your shipment through the carrier’s website.
4. Delivery Time:
- The estimated delivery time depends on the shipping method selected and the destination.
Return Policy:
1. Returns and Exchanges:
- We accept returns and exchanges within 30 days from the date of purchase.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
- Please contact our customer service team to initiate a return or exchange and receive further instructions.
2. Return Shipping:
- The customer is responsible for the shipping costs associated with the return, unless the item received was damaged or incorrect.
- We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
3. Refunds and Store Credit:
- Once we receive the returned item and verify its condition, we will process the refund or issue a store credit, depending on your preference.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow a few business days for the refund to reflect in your account.
4. Non-Returnable Items::
Certain items, such as perishable goods, intimate apparel, or personalized items, are non-returnable for hygiene or customization reasons, unless they are damaged or defective.